At NepiPaw, thoughtful care extends to the way we handle your personal information. This policy explains what may be collected, how it is used and the choices available to you.
Information You Provide
You may choose to provide personal information when you contact us, including your name, email address, country or region, the subject of your enquiry and any information included in your message.
Our website currently prepares your enquiry through your device's email application. Your message is only sent to NepiPaw after you choose to send it from your email account.
Please avoid including sensitive personal information unless it is necessary for us to assist you.
Information Collected Automatically
When you visit our website, our hosting and security service providers may process limited technical information, such as:
- Internet Protocol address
- Browser and device type
- Date and time of access
- Pages requested
- Basic diagnostic and security logs
This information may be used to operate the website, maintain security, diagnose technical problems and improve performance.
Language Preference
The website may store your selected language locally on your device so that the same language can be displayed during future visits.
This preference remains on your device and is not used for advertising or cross-site tracking.
How We Use Information
We may use information you provide to:
- Respond to questions or partnership enquiries
- Provide product-related support
- Understand customer interests and feedback
- Improve our website, content and services
- Protect the website against misuse or security threats
- Meet applicable legal and regulatory obligations
NepiPaw does not sell or rent your personal information.
Third-Party Stores and Links
The NepiPaw website contains links to external marketplaces and social media platforms, including Shopee, Facebook, Instagram and TikTok.
When you leave our website, the third party's own privacy policy and terms apply. NepiPaw does not directly collect payment card details, marketplace account information or order information submitted through those platforms.
We recommend reviewing the relevant platform's privacy policy before providing personal information or completing a purchase.
Sharing of Information
We may share limited information only when reasonably necessary with website hosting, security or technical service providers; professional advisers; government or regulatory authorities when required by law; or a successor organisation in connection with a legitimate business restructuring or transfer.
Service providers are expected to process information only for the purposes for which it was provided and to apply appropriate safeguards.
International Processing
Our website and service providers may operate in different countries. This means limited personal information may be processed outside your country of residence.
Where required, we take reasonable steps to ensure that personal information receives an appropriate level of protection.
Data Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, provide support, maintain appropriate business records, resolve disputes or comply with legal obligations.
Technical logs may be retained according to the security and operational policies of our hosting providers.
Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no website, email transmission or internet-based service can be guaranteed to be completely secure.
Your Choices and Rights
Depending on the laws that apply to you, you may have the right to request access, correction, deletion, withdrawal of consent or information about how your data has been used or shared.
To make a request, contact us at nepipaw@gmail.com. We may need to verify your identity before completing certain requests.
You may clear the website's saved language preference through your browser settings.
Children’s Privacy
This website is intended for adult cat owners and customers. We do not knowingly seek to collect personal information from children.
If you believe a child has provided personal information to us, please contact us so that we can review and remove it where appropriate.
Changes to This Policy
We may update this Privacy Policy when our website, services or legal obligations change. The updated version will be published on this page together with a revised “Last updated” date.
Contact Us
For privacy questions or requests, contact NepiPaw at nepipaw@gmail.com.
We're here to help.
For questions about this document, contact NepiPaw at nepipaw@gmail.com.